Workshop 2/ Stefan Moritz

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Workshop 2/ Stefan Moritz

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Viretori Main Pres 090909/ Workshop 1/Arne van Osterom

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Viretori Main Pres 090909/ Workshop 1/Arne van Osterom

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More photos by Marc

Case Cumulus Lobby 1/ Tutor Sanna Tarssanen

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Case Cumulus Lobby 1/ Sanna Tarssanen

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Gents video on youtube.

Service challenge

We are inviting the participants to innovate new service concepts and solutions by applying service design methods. Day one will about service design thinking, getting ready to innovate, listening and tuning the tools. Days two and three will be about learning, using the tools and maybe even developing new ones. We'll invite 15 participants to each workshop to create new service solutions and concepts. Each workshop will receive a SERVICE CHALLENGE that they will be working with. The service challenges are real cases given us by our co-operatives. Each workshop will have 2 design students and 2 tourism students as assistants during the workshop.

This service design experience is free of charge. We'll enroll 45 participants to the workshops. You can sign up to minna.merivalo@savonia.fi

Program

Service Design Thinking, the 7th of September, 2009
10:oo Welcome to Savonia: Riitta Rissanen Vice Rector (R&D) Savonia University of Applied Sciences

10:10 Opening words: Mikko Martikainen from Ministry of Employment and Economy
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10:30 Professor Birgit Mager from KISD: Research in Service Design: Achievements and Perspectives, Check out Service Design Network page!
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11:10 Associate Professor Nicola Morelli from Aalbog University: Service design thinking in a new industrial context, Check out Nicola Morelli's blog! and new website for research on service design.
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11:50 Lunch Break
12:30 Satu Miettinen, Savonia University of Applied Sciences: Service design and well-being experiences
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13:00 Marc Stickdorn and Arne van Oosterom: Tourism and service design thinking

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13:40 Professor Renato Troncon: Aesthetics in practice, narrativity, design, Laboratorio di Aesthetics in Practice and Community Design, University of Trento
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14:10 Coffee break

14:40 Dr. Retha de la Harpe, Cape Peninsula University of Technology: ICT in home-based healthcare in South Africa

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15:10 NOKIA ONLY PLANET projects:

Intro to OP-projects: Maria Isohanni, Nokia OYJ

- Makerere, Uganda

- University of Nairobi, Kenya

- University of Botswana

- KAIST University, South Korea

16:20 Summary of the day

17:00-18:00 Introduction to Interactive workshops, program continues with workshop participants

(small break)

19:00-21:00 Get together with food and music

Interactive Workshops from the 8th until the 9th of September, 2009

1) New mobile service platforms and user interface concepts that increase well-being, check out what Fergus Bisset talks about Kuopio experience on his blog, the 12th September, 2009

Tutored by Marc Stickdorn MCI, Mikko Koivisto Yatta and Arne van Oosterom, designthinkers > Check out their service design blog!

2) Increasing the accessibility of leisure and tourism environments with technological solutions

Tutored by Stefan Moritz, Pauli Verhelä, Savonia University of Applied Sciences and Linda Bogren, Umeå Institute of Design

3) Fusion of experience design and service design - new tools for interactive service experiences: photos of the workshop

Tutored by Lauren Currie, Professor Raija Komppula, University of Joensuu and Sanna Tarssanen, Lapland Centre of Expertise for the Experience Industry

Final presentations start at 1pm
See final presentations on video:
workshop 2
workshop 3

Well-being, experience design and service design

Service design gives a new kind of approach for creating new leisure experiences and for developing new service environments that support well-being. Service design utilizes the tools of the human centered design process, experience prototyping, context mapping, body storming, scenario based design and many other tools and methods to create or co-create usable, functional, accessible, valued, aesthetic and desirable services.

This interactive conference will focus on three themes:

• New mobile service platforms and user interface concepts that increase well-being
• Increasing the accessibility of leisure and tourism environments with technological solutions
• Fusion of experience design and service design - new tools for interactive service experiences

Conference will be structured around keynote presentations on the 7th of September and continuing with three practical service design workshops during the 8th and the 9th of September. Keynotes will be delivered by service design professionals. We have already two confirmed keynote presenters: Professor Birgit Mager from KISD and Associate Professor Nicola Morelli from Aalbog University. Both will be also blogging here. The workshops will be run by the service designers and they will focus on service challenges matching the conference themes.